The Great Indian Con : Duping Americans In America !
BY R.K.MISRA
A call centre racket operating out of India has been
conning gullible Americans through bluff, bluster and fraud and by last
estimates the accumulated amount may have crossed $500 million. First
brought to light in October; the revelations so far constitute a mere tip of
the iceberg of such fraudulent operations flourishing in India, even after a
belated crackdown.
Though initially detected in Maharashtra, it is Gujarat which is
emerging as the epi-centre of this nationwide, totally fraudulent operation
which has been spewing black money like the persistent Delhi smog.
Skimming callers from these con-call centres impersonating a
host of US official services officers would intimidate, bully, even cajole
their victims in the US to pay up. Official agencies of both the central and
state governments sat placid with their officers either complicit or ignorant
until the American government brought matters to the notice of the Indian
authorities.
Five Ahmedabad based call centres and 61 individuals
have been named in the initial indictment by the US justice department which
has sought their extradition. These include 32 based in India and 20 in the US.
Bulk of them are of indian origin .The tentacles, however are spread much
far and wide and so are the numbers of people involved manifold higher
than made out to be.
As per the indictment filed in the court of the southern
district of Texas, over 15,000 victims lost money and about 50,000 people
had their identities misappropriated .Twenty of the scamsters have been
arrested in the US while many have been arrested in India as well.
The kingpin of the racket is Sagar Thakkar alias saggy who in
concert with a set of accomplices ran the complex web of call centres with
recruitment and training centres countrywide. Sagar is on the run while his
mentor Jagdish Kanani and technical head Akhilesh Singh have been nabbed.
The fraudster run con-call centre operators impersonated US
Internal Revenue Service
(IRS) officers or US Citizen and Immigration Services(USCIS)
officers intimidating gullible individuals into paying non-existent arrears, or
bullied them into paying fines for lapses and lacunae the victims had not
committed. The fraudsters were receiving leads from a non-resident Gujarati and
the police suspect that Ashish Shah who used to run a call centre in Ahmedabad
and had migrated to the US over a decade ago, was the one providing leads to
the con-call centres here.
The modus operandi involved sending across a voice mail
regarding dues or tax lapse providing a number to call back. After the targeted
victim, chosen with care, did so he would be threatened with fines,
imprisonment even deportation thus pressurizing him to pay up. The
indictment states that in one case $ 136,000 was extorted from a single victim
in Hayward, California. The scamsters had a bag full of fraudulent schemes on
call to entrap intended victims.
This is not the first instance of con-call centres being run
from Gujarat. In February 2012 the US Federal Trade Commission(FTC) had
informed the Indian authorities that an Ahmedabad based call centre had made
8.5 million threat calls in less than an year and had conned American
citizens of $ five million. The local cops surprisingly remained cold to all
the leads. The Ahmedabad cops have fared no better this time as well.
Though the raids at a Thane call centre on October 4 provided
the leads to the Ahmedabad call centre operations ,in fact, it was this tip
off by the Maharashtra cops to their counterpart in Gujarat that
led to the hurried folding up of the Ahmedabad call centre. This seems to
have worked to the detriment of the bust up as the con-call fraudsters were
forewarned from within the Ahmedabad police itself, insiders said.
In the aftermath of the raids on the Mira road and Thane call
centres, which had reportedly been operating since 2013, a team of the Mumbai
police swooped down on Ahmedabad, but ‘interests’ within the local police moved
with lightning speed to not only ensure closure of at least five of these
centres but also that the hard disc of the local operations also does not fall
into the raiding party’s hands leading to spilling of the beans.
With the con-call centres virtually proving a hydra-headed
monster-new ones surfacing for each one forced to close-and clues pointing to
the active involvement of a senior cop, the Ahmedabad police commissioner
A.K.Singh has set up a four member team of senior IPS officers under his own
command. This panel will oversee investigations for probing inter-state links
and ensuring inter-country coordination.
The absconding kingpin of the racket ,23 year old Sagar Thakkar
who ran 20 call centres in Ahmedabad alone with a minimum daily earning
of over Rs two crores plus is reported to have enticed some key cops offering
them ‘benami’ partnerships ranging from 15 to 25 per cent in individual centres
.He was last seen in Azarbaijan, sources said.
This ensured that the call centres operated with impunity
through the night. Raids were carried out on paper and only money changed
hands. Now the complicit cops are in the cross-hairs of investigations. However
with ‘haftas’ regularly feeding the local policing mechanism in exchange
for protection and privilege there is little hope that the big police fish will
be held accountable.
The ambit of the probe, nevertheless is now extending to cover
other cities like Surat, Vadodara and Bhuj in what is suspected to be a
byzantine, wholly illegal operation generating over Rs 100 crores every month.
Sagar had brought an audi worth Rs 2.47 crore in an auction in Chandigarh and
was given the key at the hands of cricketer Virat Kohli.
Sagar who originally hails from Ahmedabad and had learnt the
ropes while employed with a local call centre while still in college ,
had planned five more centres in the city and is reported to have interviewed
and shortlisted 150 people in Mumbai to be employed in them.
These centres were
planned to go operational in December this year. His employees had a
cross-country profile, preferably girls, whose salaries with incentives crossed
over Rs 70,000 per month. There was a hefty bonus attached on achievement of
targets.
Another reason that Gujarat, particularly Ahmedabad, has emerged
as the con-call capital of India is the established pipeline for fund transfers
that has been in existence for decades due to the non-resident gujaratis(NRGs)
settled in the US, Canada and other parts of the world.
This was an age old
common practice in Gujarat. The con-call racket operators improvised it to
serve their own ends. Unscrupulous processing networks in either countries
aided it for a price and gradually developed expertise in routing funds from a
victim to a call centre operator. Since the crime was not accounted for on home
ground, all parties enjoyed the ‘manna’ raining from yonder land.Last heard
imprints of this racket have also emerged in China.
The murky details are just
about beginning to surface and one is likely to hear lots more in the days to
come.
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